Remote / On Site Tech Worker

Palante Technology Cooperative

Posted 25 days ago

Full Time
New York City
NYC Metro Area, Brooklyn

Palante Technology Cooperative is seeking a new technical support person to join us in our work with incredible nonprofit and community organizations. The new worker will join our tech support team, providing remote and on-site assistance to our clients in New York City. Ideal candidates will share our commitment to working with progressive and social justice nonprofits & community organizations.

This position is a hybrid 85% remote with occasional site visits to clients in the greater NYC area, specifically lower Manhattan and downtown Brooklyn.

Applications will be accepted on a rolling basis until the position has been filled, with the target start date of April to June 2024.

We are looking for someone who has a well-rounded set of technical skills, and is good at learning new skills. We prefer that you have experience with working remotely and independently; you should be comfortable with a high amount of communication via phone, video, email, chat, and an online project management system.

The ideal person will be able to demonstrate the following qualities and skills:
• Ability to work remotely with minimal supervision in an organization with collective decision making processes.
• Talent for explaining technical concepts to a non-technical audience.
• Outstanding customer service and people skills in person, over the phone, and via email.
• Comfort solving a wide range of software, networking and hardware issues that might be found in small (5-20 person) offices.
• The ability to work well under pressure when the situation requires it.
• Ability to do root cause analysis.
• Ability to create/update thorough and accessible documentation.
• Commitment to worker-cooperatives and alignment with our values.

Also most or all of these technical skills:
• Installing, configuring and troubleshooting a wide range of Windows operating systems and software (Windows 10/11, Microsoft Office, web browsers, etc.).
• Comfortable with basic networking concepts and installing / troubleshooting / maintaining networking hardware.
• Configuring and troubleshooting email-related issues across a number of platforms/clients (SMTP, IMAP, Thunderbird, Outlook, smartphone clients).
• Comfortable writing and editing basic scripts to automate simple tasks.
• Installing, configuring, and troubleshooting servers, particularly Windows Server and Debian/Ubuntu Linux.
• Experience with Google Workspace and Microsoft tenancy administration.
• Familiarity with the open source software ecosystem.
• Familiarity with the Linux command line.
• The ability to write clear technical documentation for internal use.

Other pluses:
• Experience with leveraging automation (Puppet, wpkg, chef, powershell, and similar).
• Experience with MySQL, PHP, bash scripting, Postfix, Apache.
• Experience with directory services including Samba, MS Azure AD, and/or Jumpcloud.
• Experience with PGP encryption.
• Knowledge or experience with horizontal or collective decision making process and/or organizations.

Furthermore, this job has the following requirements:
• Fluency in English.
• Ability to climb stairs, lift and carry computer and small server-sized objects.
• Ability to read text from a screen for extended periods of time.
• Ability to travel to client offices in Manhattan and Brooklyn to fix issues that come up (travel time and personal protective equipment is covered by the cooperative).

Wages and Benefits:
All Palante workers are paid at the same hourly rate of $40.00, plus patronage if they become worker-owners after 9-to-12 months of successful onboarding. We typically consider 30 hours/week to be full time. A full list of benefits can be found as part of the job posting at https://palantetech.coop/blog/palante-hiring-new-tech-worker.

People of color, women, queer, and trans folks are strongly encouraged to apply.

About Us

Palante Technology is a worker cooperative that provides tech services to progressive nonprofit, social justice, activist and community organizations. Over the years, in our individual and collective work, we've developed a deep understanding of nonprofit tech needs and the expertise required to meet them. Each of us has also been long involved with activism and organizing in non-technological capacities. This breadth of experience allows us to provide services that are tailored to meet the specific needs of nonprofit community organizations.

Palante is currently composed of six worker-owners living around the US. You can find out more about each of us on our website at https://palantetech.coop/about.

How to Apply

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