Effective May 25, 2018
You have 30 calendar days from the day of posting to request a refund for a listing that was not run in a Listings Project newsletter. Send refund requests to firstname.lastname@example.org.
Once you request a refund, we will notify you within 48 hours that we have received your request and the status of the refund. If your refund is approved, we will initiate a refund for 50% of the listing fee to your credit card. We retain 50% of the posting fee for administration and processing.
We are dedicated to our high-touch approach to customer service, which takes time and effort because it is based on caring for you. “Administration and processing” means that half of the listing fee goes towards reading every listing, editing, asking follow up questions, and answering inquiries—making sure your listing is represented well to our Listings Project community. We are happy to give you a refund if we can; we know you work hard, too.
The following are some reasons in which refund requests are not approved:
- Your request exceeds 30 calendar days from the day of posting.
- The posted listing appeared in the Listings Project newsletter.
- We have determined that you are a broker or apartment complex manager posting a property that you do not occupy.
If your refund request is approved, you will receive the credit within 5–10 days of such approval, depending on your card issuer's policies.
All policies are subject to change without prior notification.
If you have any questions on your refund, please email email@example.com.