Being the face of Othership by embodying our core values through communicating with enthusiasm, empathy, respect and kindness to our journeyers and patrons, always with a consistent and strong expression of the highest customer service.
Offering thoughtful, clear communications with operations manager, fellow management colleagues, guides and cleaning support team.
Is knowledgeable and upholds an awareness of the mission, core values and culture of Othership.
Reports to Ship Captain: customer service needs, client account issues, sales reports, cleaning support needs including; regular inventory reporting, studio maintenance issues and any operational needs.
Responsible for managing all customer service needs: checking in journeyers, answering multitudes of phone calls + email inquiries. Engages in our discord channels, offers journeyer relationship development and offers proactive solutions for journeyer needs and complaints.
Responsible for managing Mariana Tek (database software); manages and oversees class sign-in and attendance, sales and booking services. Keeps journeyer accounts accurate and up to date; manages membership contracts; cancellations and collects overdue accounts.
Responsible for managing the reception desk: cultivates and builds community in all interactions through developing journeyer relationships; takes ownership of the journeyer experience; drives sales; has knowledge of the ship, all programming, promotions and sales.
Responsible for overseeing and maintaining facility operations: regular circulation of all areas to ensure proper organization and cleanliness; front desk, change rooms, maintaining tea room, sauna + ice bath maintenance, washrooms and staff/storage room, laundry, retail and organizes lost-and-found items.
About Us
Othership is building the future of emotional wellness through an immersive and social sauna + ice bath experience. We offer a sauna to sweat, ice baths to drop-in and a commons to be yourself with others.
We believe that learning to regulate yourself and your emotions in a world that can’t be regulated can and should be a memorable voyage – maybe even an adventure.
Our vision is to create peak experiences that enhance emotional and physical well-being in a way that inspires awe and belonging for all communities.
At Othership, you will experience incredible personal growth opportunities with training around emotional connection, being accountable and showing up, improving vulnerability and being seen, building more gratitude, and being of service to others.
You will help people transform their lives everyday — conquer fears, feel an experience of awe and magic, beat addiction, get healthy, get in touch with their emotions, feel self love. The Othership experience is powerful! If making people smile drives happiness for you, this happens daily — every single shift.
