PT Holiday Sales Associate

Posted 1 day ago

Overview: We are looking for an enthusiastic retail associate & storyteller to join the PORTA team in a part-time capacity for the winter holiday season. We are ideally looking for someone with retail and sales experience who can deliver exceptional customer service and bring the PORTA experience to life for our customers at our Brooklyn store location. If you love beautiful things, attention to detail, and the rhythm of a busy shop- we'd love to hear from you.

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Store Operations
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General
-Perform POS transactions including sales, returns and client accounts set up with accuracy and timeliness.
-Daily store opening and closing duties including store maintenance and presentation
-In-store recaps: Reporting to Store and Brand Manager & founders with daily observations and interactions amongst customers, daily sales and foot traffic, especially during the weekend when shop is most lively
-Exceptional gift wrapping abilities while simultaneously maintaining a timely execution
-Handling of perishables & breaking down of recyclables in real time to help support an efficient weekly removal process
-Adapting to holiday focused roles such as gift wrapper, sales rep, shipper, etc.

Inventory
-Assist Store & Brand Manager in the organization and maintenance of inventory and other materials such as packaging both on the shop floor and in our basement storage to ensure that product is in order and accounted for at all times.
-Receive extensive replenishments of product multiple times per week into shop inventory from the warehouse and makers, bundling product in sets, pre-wrapping, labeling and storing ready to be displayed/ bought
-Ensure price cards are updated as product moves around or is added to the floor
-Assist Store & Brand Manager in cycle counts to ensure up to date inventory
-Reporting damages whether internally, through vendors or returns

Visual Merchandising
-Restock the floor with product as needed on a daily basis
-Ensure shelves and display areas are consistently bountiful and refreshed to display as much product as possible
-Trying new set ups in order to best highlight product
-Work closely with Store & Brand Manager to create new table-scape & window displays with a nod to the holiday season
-Monthly re-merchandising of entire in-store presentation

Shipping
-Executing significantly high volume of online orders between Shipstation & Shopify platforms every day in order to meet expected holiday delivery dates
-Communicating directly with PORTA’s warehouse team to determine individualized order attention such as special requests and appropriate locations
-Superb and consistent packaging performance to best translate our brand’s attention to quality and presentation across orders
-Ability to differentiate various steps towards enacting online returns/exchanges, split shipments, etc.

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Sales, Customer Service & Client building
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-Utilize sales skills to achieve personal and team sales goals.
-Build a rapport with customers to build our returning client base and provide a memorable and personalized customer experience.
-Meet customers' needs authentically based on personal knowledge and likeminded recommendations
-Become a storyteller and expert of the artisans/makers featured in the store, and relay PORTA's sense of quality & aesthetics in every aspect.
-Be a problem-solver for the customer, including purchase and return policies.
-Act as an advocate for the brand both in-store and in your community

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Team Relationship
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-Contribute to an ongoing positive work environment that is fun, productive, professional, and team-oriented by working collaboratively and communicating effectively with fellow team members and PORTA founders.
-Be willing to lend a helping hand and go beyond when needed, especially as part of a small team.
-Have the awareness to already be one step ahead if you notice a team member needs support

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Minimum Requirements
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-Retail experience in the areas of design/ home/ fashion
-Must be over the age of 18
-Must have week-day and weekend availability, ideally with a flexible and consistent willingness towards picking up shifts if needed
-Ability to lift and move at least 50 lbs.
-Ability to stand and/or walk for at least 6 hours per shift
-Ease & an enthusiastic approach towards customer-facing engagement
-Clear attention to detail & ability to pinpoint issues as they may arise
-Strong initiative and innate leadership capabilities
-Above and beyond gift-wrapping experience
-Exceptional written and verbal communication skills
-The ability to think and act efficiently while maintaining composure in any circumstance
-The willingness to lend a helping hand to others
-Instinctual dedication to providing the highest level of customer service
-Interest in growing long term with the team and the brand

How to Apply