Fulfillment Manager


Posted 18 days ago

Full Time
New York City
DUMBO, Brooklyn

About the Role
We are looking for a reliable, organized, and committed candidate to join our rapidly-growing small business as the full-time Fulfillment Manager. A strong interest in operations and logistics is key, as this role involves overseeing product fulfillment, customer experience, and the other vital functions required to keep the lights on. This is not a cog-in-the-wheel type job; expect your input to be valued across departments and to hit the ground running with key responsibilities. This position is full-time and located in our Brooklyn Studio.

About You
You love making things and making things happen. Whether it’s making a work process more efficient or reupholstering a chair on the weekend, you are a doer.
You are interested in the behind-the-scenes functions of a small business, including, but not limited to, shipping, billing and finance, and inventory management.
Your communication skills are excellent; you’re not intimidated by talking on the phone or emailing and you can also develop genuine relationships with valued clients.
You are solution oriented and see how processes can be improved. You can devise contingency plans if/when things go awry, respond effectively when problems arise, and don’t let potential issues fester.
You are seeking decision-making power while also being open to critique, mentorship, and collaborative planning. You might even want to own your own business one day.
You have an eye for detail - we appreciate sweating the small stuff.
While not required, you may have worked as a retail associate, store, restaurant, or café manager, or other role that involves day-to-day business operations.
Proficiency in Google Apps (Drive, Calendar, Docs, Sheets) is a must.
Experience with Shopify and Airtable is a major plus.
Must have a valid drivers license
Interest in made-to-order, locally-made, and/or sustainable fashion is a plus. Also, must love dogs.

Responsibilities Overview
Manage and execute all NAOMI NOMI fulfillment, including quality control, packing, and shipping orders in an efficient and accurate manner.
Manage the finished goods inventory both physically and digitally.
Lead all customer experience communication, including sizing help, exchange management, and problem solving. As we are a made-to-order brand, this also includes liaising closely with the Production Director to communicate and coordinate fulfillment timelines to customers.
Maintain studio supplies and packaging inventory and lead the purchasing process when needed.
Lead, support, and troubleshoot cross-functional processes to make both physical and digital systems more efficient.
Lead occasional in-person customer appointments in NAOMI NOMI showroom.

Why Join Us?
We are a smart, passionate, and talented team that loves what we do and takes pride in being really, really good at it. We love what we make and the people we make it for.
Your weirdness is welcome. Your creativity is encouraged. We foster a studio environment where individuality matters.
We want to change the garment industry for the better. We hate waste, make only quality products that won’t get rushed to a landfill, and believe that if garments don’t fit, it’s our job to change the garments, not our clients’ job to change their bodies.
We’re a women-founded, women and LGBTQ+-led team that values diversity of identity, opinion, and experience.
We work incredibly hard but agree that nearly all fashion emergencies can wait until morning.
We have the world’s best studio dog, whom you will get to hang with every work day.

About Us

NAOMI NOMI is a made-to-order garment line designed in Brooklyn and sewn in Queens. Our flagship shirt, The New Oxford, has been featured in Vogue, Wall Street Journal and countless other publications. We make beautiful clothes from brilliant materials for doing life's work.

How to Apply

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