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We're looking for someone who is proactive, organized, and a people-centered leader who takes pride in creating welcoming, well-run retail spaces. They are comfortable owning day-to-day operations, supporting and developing teams, and balancing big-picture thinking with hands-on execution. This person thrives in a fast-paced, startup-style environment, communicates clearly, adapts easily to change, and brings a thoughtful, solutions-oriented approach to both customer experience and store operations.
What you’ll be doing:
Customer Experience & Service
-Oversee all aspects of in-person customer service at our SF location
-Ensure every customer is greeted warmly and supported thoughtfully
-Provide accurate product information and resolve customer questions or concerns
-Handle in-store returns and exchanges with flexibility and care
-Uphold the philosophy that our stores are places where the word “no” rarely exists
-Support seamless customer experiences by sourcing merchandise when items are out of stock
-Provide backup phone and email customer support as needed
Merchandising & Store Maintenance
-Monitor stock levels and ensure timely restocking of the sales floor
-Maintain merchandising standards, including folding, hanging, steaming, and visual presentation
-Highlight featured merchandise throughout the store
-Maintain clean, organized sales floors and back-stock areas
-Ensure stores meet brand standards for appearance, organization, and functionality
Team Leadership & Development
-Recruit, hire, train, and support sales associates
-Serve as a positive, consistent role model and brand advocate
-Be the primary point of contact for sales associate questions and needs
-Create a supportive, thoughtful, and accountable work environment
-Manage scheduling, staffing coverage, and team communication
-Set individual and team goals and support associates in meeting performance expectations
Operations & Inventory
-Coordinate staff and align team members on daily priorities
-Open and close stores and secure all store assets
-Operate POS systems accurately and maintain strong cash-handling practices
-Manage petty cash and store security procedures
-Process damaged or defective goods accurately and in a timely manner
-Manage inventory control, transfers, and stock organization
-Ensure efficient flow of inventory to the sales floor
Community, Events & Marketing
-Create stores that function as community hubs and reflect Zuri’s mission and values
-Execute in-store events that increase community engagement
-Aim to host approximately six events per year
Who you are:
-Able to stand and walk for extended periods of time in a retail environment
-Comfortable reaching overhead, bending, squatting, kneeling, and carrying merchandise
-Able to walk up and down staircases while carrying boxes or products
-Comfortable performing basic store maintenance tasks such as sweeping, vacuuming, and cleaning
-Able to safely lift and move boxes weighing up to 40 lbs
-Highly organized, dependable, and detail-oriented
-A clear and timely communicator, both verbally and in writing
-Self-motivated and comfortable working independently while supporting a team
-Thrives in a fast-paced, startup-style environment where priorities evolve
-Strong organizational and time-management skills
-A natural problem-solver with a people-first mindset
-Ability to work weekends and holidays
-Bonus if you have experience with Slack, Shipstation, and/or Shopify, but not required
-3-5+ years previous retail and/or customer service management experience is required
Zuri is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender.
About Us
We’re Zuri, a women-owned clothing brand proudly made in Kenya, and we’re looking for a part-time sales associate to join our SF team.
We make bold, wearable pieces using beautiful, vibrant textiles—primarily sourced from East Africa—and we’re committed to sustainability, transparency, and ethical production. Everything we do is about making people feel confident, comfortable, and seen.
