POSITION SUMMARY
Provide world-class, memorable customer service and create a warm welcoming environment for all who visit us. Collaborate with the General Manager, Director of Trade, and fellow sales team to achieve shop sales goals.
Share the stories of our makers and artists and our NK Collection point of view with clients - provide the “why” behind what we do and what we carry. Facilitate sales with a professional consultative approach and leverage available systems with accuracy. Remain flexible, communicative and solution focused and act as a liaison across business functions to ensure positive customer outcomes.
DUTIES INCLUDE
Represent and expand the customer’s connection to Nickey Kehoe through a personable and professional demeanor
Achieve monthly sales goals and maximize profitability
Demonstrate and communicate a keen understanding of product information, furniture construction and design knowledge
Suggest additional items based on assessment of customer's needs
Work directly with designers and end users to craft custom furniture orders with attention to detail
Communicate details of custom orders concisely with production team
See sales through to completion and follow-up with the customer as necessary
Develop customer relationships, understand their needs and taste - communicate new products arrivals, special discount opportunities and events
Actively prospect new customers
Accurately process sales, memos and exchanges in accordance with company policies
Uphold and maintain visual merchandising of the shop, restock and replenish as required
Respond to incoming communications within 24 hours
Communicate regularly with East and West Coast Retail Team to ensure continuity and collaboration
Utilize problem-solving skills to swiftly determine the best solution to issues while remaining mindful of company policies
Help with marketing engagements and in-store activations such as events. workshops, and sales
Bring curiosity. Stay in the know of trends and industry best practices
Taking on specialized initiatives that support the business
Other duties as required by your manager.
QUALIFICATIONS & KEY ATTRIBUTES
High end custom furniture sales and customer service experience
Excellent communication skills both verbal and written
Ability to multitask and prioritize
Prompt and punctual
Helpful energy and highly self motivated, with an eagerness to learn and grow
Familiarity with PC platforms and strong basic computer skills
Capable and driven to quickly learn new technologies and continually upgrade current skillset
Flexible and positive attitude; able to work independently and within teams; reliable
Availability to work weekends is required
As an Equal Opportunity Employer, it is our highest priority that no employee or applicant is discriminated against on the basis of race, color, gender, national origin, sexual orientation, gender identity or expression, citizenship, veteran status or any other characteristics protected by law.
Upon request to and consistent with applicable laws, Nickey Kehoe will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.
The annual salary range for the Sales Associate - NYC Parlor role is $65,000-$78,000.
About Us
OUR MISSION
Nickey Kehoe is committed to building a category-defining and enduring company and culture. We believe in creating a sanctuary from chaos by creating spaces that are grounding and beautiful.
OUR VALUES
We believe in the necessity and value of a diverse and inclusive work environment, where employees are celebrated for their unique perspectives and our differences are seen as an opportunity to learn and grow.
We aspire to build a team of long-tenured, successful employees who love what they do. They work hard, are passionate about the company and their role, are enthusiastic collaborators with teammates, have high personal standards for excellence and accomplish important work.
